Frequently asked questions
and working conditions
Special offers
In Form.A Workshop - there is one permanent action.
When buying from 2 jewelry - 10% discount on order.
If your order exceeds the amount of 1000 hryvnias - you can take advantage of either a 10% discount when buying from 2 jewelry (it is advantageous when jewelry for yourself), or get a bonus for ordering a MAGNETIC branded gift box (convenient when decorating, and often it's a gift set).
* Shares do not add up.
Discounts
I love my customers very much, and I am very happy when you come back for new jewelry for yourself or as a gift to dear people!
That's why I developed the Loyalty System - which has been in effect since your 3rd purchase from me.
When registering in a special form of a regular customer - a permanent 10% discount will apply to any of your orders. Even if it is an inexpensive position!
If I make sales or other discounts - this will be announced separately on the main page of the site and on Instagram.
* The loyalty system does not add up to other promotional offers or sales. In this case - there will be a bigger discount.
Packaging
All handmade jewelry from my workshop is packed as a gift and ready to be presented immediately! This is the basis of my brand, and I am very proud that my customers notice it and more than a third of jewelry is bought for gifts.
The usual packaging is a branded black cardboard box with a colored bow (similar to the color of the stone in the jewelry)
Inside - a napkin for polishing silver and a card with tips for caring for jewelry with the name of the stone.
Also - I can add a greeting card - for free
When ordering for more than UAH 1,000, you can take advantage of the bonus and receive a MAGNETIC branded gift box with your order.
Also, such packaging goes automatically to a series of jewelry made of rhodium-plated silver.
The rest of the filling is the same.
* Bonus is not added with a 10% discount on orders from 2 pieces of jewelry.
Materials
The stones are mainly supplied from India and China. The countries of origin of the stones are very different, but they all fall into these main monopolies of trade in semi-precious stones.
I hand-pick stones for jewelry pieces, and choose quality silver from proven and reagent-tested suppliers.
Production
Most jewelry - I create to order, because I offer considerable variability and the ability to choose first the FORM of jewelry, and then the stone to it.
Also, the jewelry marked with a ribbon ONLY 1 is in stock. It can be purchased as in the photos.
Under normal conditions - the manufacturing time was 1 day. Now with the beginning of the war - I must note that the production takes 1 day, if all the necessary elements are in stock. If there are no certain elements - then I can not predict whether suppliers have them. However, I will do my best to find out and give you an answer as soon as possible, or offer an alternative.
All the nuances - we can discuss by phone number in any messenger (before or after ordering on the site, because payment will be proceeded only after the video of the finished jewelry piece)
Payment
Payment is made to the card of Privatbank or Monobank (on request).
After you have placed an order on the site, I will contact you in the messenger to discuss the details of the order and provide details for payment.
- If the jewelry is in stock, I will send you the details for payment. After paying the full amount or prepaying UAH 100 (and the rest by cash on delivery), the jewelry will be sent to you.
- If the jewelry is made to order - after discussing your wishes, I ask you to pay 100 UAH. of the prepayment. When the jewelry will be ready, I will send you videos and photos of the item, and you will be able to pay the rest immediately or by cash on delivery at Nova Poshta. I will deduct the amount of prepayment from the amount before returning to the state of emergency. Refund fee is paid by the Buyer (it is about 20 UAH + 2% of the amount)
Delivery
Delivery of most Form.A Workshop jewelry (except for small charms and a series of Aurora jewelry) is included in the price of the order, without additional payment at the post office, ie FREE in Ukraine.
Delivery is carried out:
- New Mail (default)
- Ukrposhta (optional)
- in Ivano-Frankivsk - it is possible to meet and place an order. The time and place are discussed in personal correspondence.
Delivery abroad is by agreement - delivery price from 7.5USD (extra charge)
Guarantees
All jewelry is made by me from selected stones, from silver of proven suppliers and on conscience, because I keep my reputation.
Jewelry is subject to free repair in case of mechanical failure /
assembly errors that affected the durability of jewelry (breakage of fasteners, falling off stones)
- Earrings, pendants and necklaces - 1 month warranty repair.
- Bracelet with elastic - 2 weeks warranty.
Delivery in this case is paid by the Seller.
To protect you and yourself from abuse - this type of bracelet has a "Spare" option, which will help you repair the bracelet yourself by writing to me and using the video instructions that I will send.
It is also possible to repair products after a certain time - due to the usual degradation of certain elements. Payment for the delivery of jewelry for paid repairs in both ways - are paid by the Buyer, as well as additional elements (if you want to replace or add something to the jewelry piece)
Exchange and return
While I was creating jewelry I send you a photo and video of the jewelry , which allows you to view it from all sides and, if necessary, ask all the necessary questions.
This method of work does not involve exchange and return, as the customer is fully informed about the appearance of the jewelry before shipment and has agreed to close the transaction by making a payment.
Return and exchange of jewelry is possible only in the case of a clearly photographed defect or damage during transportation, immediately after inspecting the parcel at the post office. In the second case - I advise you to immediately draw up a certificate of damage to the goods at the post office and follow the rules of the postal operator and return the parcel.
Jewelry items, created according to your individual measurements and made according to your author's wishes, "to order", are not subject to exchange and return.